Husband and Wife,
Rick and Carolyn Nevinson
Back in 1995, Rick was working as a contract engineer and Carolyn started looking after his business finances, ensuring there were no surprise tax bills and everything was in order.
Carolyn then started to help some of their friends and colleagues and the experience sparked their entrepreneurial spirit and passion to deliver a very different accounting experience for self-employed professionals.
Brookson was born!
Carolyn and Rick understood from the start what was important, and pioneered a service that is totally individual, completely customer focused and keeps self-employed professionals in touch with their money. Together, they are a unique combination with a passion for people and a total empathy for what their customers need.
Their hunger for innovation, centred around customer experience, has led to the development of Connect, a game changer in the accountancy industry.
However, it is not just the big things that spark their passion; Carolyn still interviews every single person before they join Brookson, and both Carolyn and Rick are in the business each week, listening to customer calls and looking at other areas that make the customer experience at Brookson so special.
You can see more of Rick and Carolyn here in their interview with The Telegraph Business Club.