Operations Co-ordinator – NHS

Role Purpose

This role will provide support to the Senior Operational Co-ordinator for the NHS. The role holder will assist with the administration process for candidates who use the healthcare portal. They will help with queries from candidates, agencies and trusts to ensure a first class service is delivered in a timely manner.

NHS Role Accountabilities

  • Where relevant, liaise with relevant parties to ensure timesheets and invoices have been authorised within the required timescales (Monday / Tuesday)
  • Create and post invoices for trust services (Monday / Tuesday)
  • Distribute invoices to relevant trusts (Monday / Tuesday)
  • Assist and where possible, resolve incoming queries to the NHS hunt group (Everyday)
  • Distribute remittance and invoice to candidates working via trust services
  • Ensure that invoice status is kept updated at all times
  • Assist with any overflow of welcome calls to candidates working via trust services
  • Keep candidate records up to date when contacted
  • Assist and manage error rate within the healthcare portal

Operational Accountabilities

  • Produce invoices for trusts within 2 hours of authorisation
  • Ensure that all queries and concerns are dealt with or fed back on within the same day
  • Maintain electronic and manual records in line with business procedures and statutory requirements
  • Carry out work in accordance with internal policies and procedures and ensure that relevant compliance or regulatory requirements are met
  • Carry out any others duties that are deemed necessary to support the business

Role Relationships

Reporting to the Relationship Manager for the NHS and working closely with the Senior Operations Co-ordinator and the Senior Account Manager where relevant

Personal Profile

  • Committed team player
  • Positive and proactive approach to work with the ability to work under pressure and to deadlines
  • Attention to detail and accuracy are key requirements
  • Self-Starter with the ability to work under minimum supervision
  • Ability to multi task

 

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